Source Logs

Source Logs provide a comprehensive, real-time view of event data ingested into CustomerLabs from all configured sources. These logs allow developers to track processing status, verify incoming payload structures, and troubleshoot connectivity issues between external sources and the CustomerLabs platform.

Accessing Source Logs

To access the logs dashboard, navigate to Monitoring → Logs → Source.

The dashboard initially displays an empty state with filtering controls at the top.

Verifying if events are pushed into the datalayer

Source logs are automatically generated once an event signature is processed by CustomerLabs. To view specific entries, you must select from the available sources and define a time window.

Note

Source logs are filtered based on the Processed At timestamp, which reflects when the event data reached CustomerLabs.

Verification of Google Tag Manager Installation on your website

For sources like Google Tag Manager (GTM), ensure that the installation on your website is correctly sending events to CustomerLabs. Source Logs will capture all data transmitted via GTM, allowing you to verify that custom events and variables are reaching the platform as expected.

Setting up of CustomerLabs Events in GTM

Configure the following filter criteria to populate the Source Logs table.

1. Sources Filter: Select a specific source from the dropdown menu to see only events from that connection.

2. Time Range Filter: Choose from predefined relative time frames.

You can also specify a Custom range using the interactive calendar picker.

3. Search By Filter: Use the search input to filter for specific strings within the event data, such as a user identity or internal ID. Note that this search is case-sensitive.

Testing and Validation

Once filters are configured, you can view and inspect the resulting log entries to validate data integrity.

Viewing Source Log Results

The logs will populate in a table format showing the source, Event ID, and timestamp.

To refine results further or if the table is empty, ensure mandatory fields are selected and click the Apply Filter button.

Locate a specific log entry and click the View Details hyperlink to open the inspection side panel.

Inspecting JSON Payloads

The inspection panel displays the raw data associated with the event.

The Source Data tab displays the raw payload as it was received from the incoming source.

Maintenance and Troubleshooting

Use the following tools to manage your log views.

• Clear Filters: Click the Clear Filters button to reset all current filter selections to their default state.

  

• Refresh Logs: Click the refresh icon to fetch the latest entries based on your existing filter settings.

  

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Maintaining and verifying incoming data is critical for accurate downstream workflows. While logs are historical, real-time verification ensures that your integration is robust.

Quick Example: Verifying CRM Ingestion

To verify if a specific trait was successfully ingested from a CRM source in the last day:

1. Select the relevant CRM source from the dropdown.

   

2. Set the Time range to Last 1 day.

   

3. Click Apply Filter to refresh the results table for the selected CRM source.

   

4. Navigate to the log entry in the results and click View Details.

   

5. Verify the incoming attributes in the Source Data view.

   

6. Switch to the Workflow Data tab to review the processing path and internal status of the event.

   

Note

Ensure all trait names and search terms match the incoming data perfectly, as all checks are case-sensitive.