cdp menu

Customerlabs CDP Documentation

You are here:

CustomerLabs + Intercom Integration

Intercom provides messaging platform to engage with customers. Live chat, behavioral email and automation as its core businesses can help companies acquire, engage and support customers. CustomerLabs unifies all your customer data with Intercom including users, traits and behavior.

1. Log-in to your Intercom account

2. Go to Settings → Installation → Web

3. Click With code box.

Intercom account dashboard showing integration with other tools in installation section in the settings

4. You can see the code in which you will find the App id. Copy the App Id.

Copy the App ID shown when using with code integration of CustomerLabs CDP and Intercom.

5. Login to your CustomerLabs account

6. Navigate to the Destinations screen from the home page.

To integrate Intercom and CustomerLabs CDP, click on the Intercom shown in the destination screen of CustomerLabs CDP app.

7. Search and select Intercom from the list.

Send data to Intercom highlighted in the image that is screenshot of CustomerLabs CDP app.

8. You will see a pop up screen, click on Configuration settings

9. Now paste the App ID (Intercom) below. 

10. Click on Save changes, once you are done.

11. Return back to Intercom Customization screen and click on setup Action workflow. 

12. The list of events that you had previously configured with No-Code tracker appears with both server-side and client-side callback functions. Using callback functions you can modify and send data to integrations (eg: Intercom). 

Event data sent to Intercom toggles on and off for all the events in the event workflow setup

13. The server-side callback function lets you modify data which you would like to send from your server to Intercom. Whereas with the client-side callback functions, we collect users’ event data from their browser (using Action Recorder) and you are free to modify data before sending it to the intercom.

14. Switch between On and Off button to set the tracking paths to be triggered or not. 

15. Click on Save changes once you are done. The next step is to set trigger path.

16. Return back to Intercom Customization screen and click on setup trigger path option. 

17. Enter the URL, switch between Fire or Don’t Fire button to set a path to be triggered or not.

18. Once you set a firing rule as the path to be triggered, click on Save changes.

19. You have now integrated Intercom with your CustomerLabs account.

Was this article helpful?
0 out Of 5 Stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
How can we improve this article?
How Can We Improve This Article?
Table of Contents
CustomerLabs gives freedom, flexibility and wings to digital marketers.
Sign Up

Schedule a 1-1 Demo


Unified data to boost ecommerce growth


Engage your customers across the funnel with a unified martech stack


Increase product metrics with a unified martech stack


Scale your customers quickly with the right data