Tracking Send in Blue

Sendinblue is an all-in-one solution for marketing automation, email marketing, SMS marketing, chat, Facebook Ads, CRM and sending transactional messages via email and SMS. Integrate Sendinblue with CustomerLabs 1PD Ops to personalize your engagement across various channels.

Configuration Setup

Step 1: Enable Sendinblue in CustomerLabs

1. Log in to CustomerLabs
2. Navigate to Destinations
   
3. Select Sendinblue
   
4. Click Enable
   

Step 2: Get Tracking Client Key from Sendinblue

1. Log in to your Sendinblue account
2. Navigate to: Automation → Settings → Tracking Code
   
3. Locate the tracking script
   
4. Copy only the client_key from the code
   

Caution

Important: Do not copy the full script — only the client_key value is required.

Step 3: Configure Sendinblue in CustomerLabs

1. Go to: CustomerLabs → Destinations → Sendinblue → Configuration
   
2. Paste the copied client_key
   
3. Under Advanced Settings → User Identify ID, select: identify_by_email
   
4. Click Save Changes
   

Step 4: Configure Event Sync

1. Go to Event Workflow Setup in CustomerLabs
   
2. Enable the toggle for the events you want to send
3. You can choose:
   • Client-side events (browser-based)
   • Server-side events (/webhook-based)

Important

Enable either client-side or server-side events to avoid duplicate events. Do not enable both server-side and client-side events.

4. Click Save Changes
   

Step 5: Check Events in Sendinblue

1. Log in to Sendinblue

2. Navigate to: Automation → Logs → Event Logs

3. Confirm:

   • Events are being received
   • Event names match expected actions
   • Customer data is populated correctly