CustomerLabs + Custom Webhook Integration

Collect all your customer information seamlessly by sending event data via webhooks. CustomerLabs supports multiple webhooks, transferring data using the POST HTTP method. With a single click, CustomerLabs can route your event payload to your designated webhook endpoint without requiring any custom code.

Configuration Steps

1. Log in to your CustomerLabs account.

2. Navigate to the Destinations section, then search for and select Webhooks from the list of integrations.

   

3. On the pop-up screen, click Enable, and then click Go to Configuration settings.

   
   

4. Enter the HTTP/HTTPS Endpoint URL (Webhook URL) where you want to receive the event payload.

5. Choose the appropriate webhook request format under the Version section based on your requirements:

   Version	Description	Recommendation
   v1	Basic sample request	Possibility of deprecation
   v2	Basic request with enriched data	Preferred
   v2 without enriched data	Basic request without enriched data	Recommended to use

   

6. If your endpoint requires specific authentication headers, you can configure them:

   • Header Type: Choose the appropriate header type for your request.
   • Header Value: Enter the corresponding value for the selected header.
   

7. Proceed to set up the Webhooks trigger actions.

8. A list of events you have previously configured in CustomerLabs will appear here.

9. Select your preferred events from the list to send via the webhook, and click Save changes.

   

10. To ensure you only receive the event payload for the specific actions selected in the previous step—and avoid receiving data on other actions—enable the Manual Actions Prompt feature.

    

11. Click Save changes to complete the configuration.