Customerlabs CDP Documentation
BigCommerce Implementation Guide
BigCommerce is an e-commerce platform that allows users to set up an online store. By integrating CustomerLabs to BigCommerce, you can start tracking the events of your website visitors without writing any code.
Here are the steps to implement CustomerLabs to your website.
1. Login to CustomerLabs account
2. In the Home page โ Select โConnect your websiteโ โ Copy the CustomerLabs tracking code.
(Note: Add additional domains and exclude misattributed referral domains using URL Management )
3. Now go to your BigCommerce account and Click on Store Front โ Script Manager โ Click โCreate scriptโ button.
4. Give the Name of Script as โcl_tracking_scriptโ and give a description as understandable to you.
5. Select โHeadโ radio button under โLocation on pageโ section, โAll pagesโ radio button under โSelect pages where script will be addedโ and โEssentialโ radio button under โScript categoryโ (Refer image below)
6. Then, select โScriptโ radio button under โScript typeโ section and paste the CustomerLabs tracking code in the โScript Contentsโ box.
7. Click save and go back to the Script Manager page.
8. Now again create a new script and name it as โcl_default_ecommerce_eventsโ and follow the same procedure as before – Select โHeadโ radio button under โLocation on pageโ section, โAll pagesโ radio button under โSelect pages where script will be addedโ and โEssentialโ radio button under โScript categoryโ
9. Then, select โScriptโ radio button under โScript typeโ section.
10. Copy the script from cl_default_ecommerce_events in Github and paste it in the โScript Contentsโ box and save the script.
11. Go back to CustomerLabs account โ Connect you website page โ Click on โI have installed the codeโ โ โAllow URLโ
Facebook (Meta) Configuration
1. Login to CustomerLabs Account
2. Navigate to the โDestinationsโ page and select โFacebookโ โ Then click โSubscribeโ
3. Go to โConfiguration settingsโ and Enter your Facebook Pixel id in the box shown.
4. Save Changes and then under Configuration settings โ Connect with Facebook โ (redirects to your facebook account) โ Authenticate the Facebook account to be integrated with CustomerLabs.
5. Turn the toggle on for โSend data via server-sideโ and Save Changes.
6. Go back to Facebook Customization page โ Setup Event Workflow
7. Turn on the toggle for the events that you want to track. (eg. Add to cart, Product Viewed, Purchased, etc)
Disconnect Direct Integration of Facebook
You have to disconnect Facebook pixel direct integration with your Bigcommerce event to avoid duplication of events.
1. Go to BigCommerce Account โ Advanced Settings โ Data Solutions โ Facebook Pixel โ Disconnect
2. You have now integrated BigCommerce with CustomerLabs.
If youโre still facing issues, get in touch with our team by clicking on the chat icon in the lower right corner.
