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How to get your cold prospects to respond to you using Facebook ads

Not everyone who expresses interest in your solution gets to the next stage of the funnel. In fact, reports suggest that around 60% of the leads go cold after the initial conversation. 

This hampers with the bottom of the funnel metrics, which forces marketers to try more new campaigns & experiments to generate more leads leaving these cold leads to slip. 

For years, email has been the go-to channel to re-engage these cold leads. However, with declining email open rates and increasing email traffic, there is a good chance that your re-engagement campaigns can go unnoticed.  

So, how can you cut through the noise & get in front of your cold prospects?

This playbook will help you use your CRM data to trigger personalized & innovative ads to your cold prospects that will motivate them to get back to you.  

Step 1: Get your lead data flowing into CustomerLabs CDP by connecting your CRM

Start by connecting your CRM. CustomerLabs CDP readily integrates with popular CRMs such as HubSpot, Freshsales, Pipedrive and more without writing a single line of code. 

All you have to do is, 

  1. Navigate to Sources & Choose Freshsales from our Sources catalog
  2. Now authenticate Freshsales by following the steps here
  3. Post authentication, create separate workflows to bring in your contact, company & deal data from Freshsales 
  4. Filter incoming data to weed out irrelevant information
  5. Based on the event type, all your CRM data will now be synced with CustomerLabs CDP

Or here’s a quick video on how you can integrate Freshsales with CustomerLabs CDP,

Step 2: Add Facebook as a Destination in CustomerLabs CDP

You will now be able to receive event, user & account data from Freshsales as and when updates are being made. All you have to do now is simply activate Facebook as a Destination in the CDP. 

CustomerLabs CDP will send your CRM event, user & account data to Facebook from Freshsales in real-time. You can even see the quality of the data being sent in the Event Match Quality section.

Here’s how you can connect & activate Facebook ad account.

Step 3: Custom Audience creation on Facebook 

Using the CRM data that you’ve just synced, create a custom audience with all your leads marked as cold. 

It might even be useful to create an in-between lifecycle stage for leads that you want to target with these ads. For example, you can mark these leads as ‘non-responsive’. 

CustomerLabs CDP will readily send this data to Facebook & sync more leads as and when they are marked as non-responsive in the CRM in the future. 

Now in your Business Manager, navigate to Audiences > Create Audience > Custom Audience > Website

Choose the CRM event name from the list of events, 

Click on Refine by and choose the parameters that you want to include and hit Create Audience. 

Now trigger highly personalized ads for customers who fall under this category.

Example campaign that you run for your non-responsive leads

You can try and get a little creative by adding an image of the lead owner or a catchy text to grab your prospects attention or anything that you think will seal the deal! 

Once you have the customer data you need, the possibilities are endless. 

In this way, you cut through the noise & get in front of your cold prospects using CustomerLabs CDP. 

Implement this playbook in less than 30 minutes by signing up for a trial here
Have questions about this playbook? Feel free to get in touch with one of our product experts

Vishnu Vankayala

CEO of CustomerLabs, Building next-generation tools for Digital Marketers.

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